Subject: RE: missing item // approval for refund // 6485326303
From: Sachin Maheshwari <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, ArishLaila <[email-masked]>, Suvadeep Saha <[email-masked]>, Sree Adhikessavan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, M Ataullah <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 12 Jul 2020 11:45:39 +0000

For this order, I can see that one item has been marked as Lost In Transit for processing refund.

Now, clarify, how many item were actually received by customer.

3 or 4.

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
www.babyshopstores.com<http://www.babyshopstores.com/> I www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, July 11, 2020 6:06 PM
To: ArishLaila <[email-masked]>; Suvadeep Saha <[email-masked]>; Sree Adhikessavan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; M Ataullah <[email-masked]>; Escalations Dxbteam <[email-masked]>; Sachin Maheshwari <[email-masked]>
Subject: Re: missing item // approval for refund // 6485326303

External email sender, please take precaution.
Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "M Ataullah" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 27 June, 2020 11:45:08
Subject: missing item // approval for refund // 6485326303

Hi Team,

Problem Statement: Missing items
Order Date : Apr 23, 2020
Order ID: 6485326303
Tracking ID: 45944129976

Assistance Required: Need missing item or approval for refund

Issue Description: Customer placed order for 6 items but as per the customer she has only received 4 items, Under the consignment details we can see that just 5 items has been delivered from our side but customer received 4 items.

The missing items is
162030200 - - Juniors Aberdeen Travel Cot -  (quantity 1) SAR 279.00

Regards,
Ebrahim Hageb

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