Subject: RE: Avent Bottles are missing in Ordered Item - 161615402
From: Jessie Caparas <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 12 Jul 2020 09:49:46 +0000

Thanks Seeta!

From: Seeta Seeta <[email-masked]>
Sent: Sunday, July 12, 2020 12:40 PM
To: Jessie Caparas <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Avent Bottles are missing in Ordered Item - 161615402

External email sender, please take precaution.
Hi Jessie,

The voucher have sent to the customer.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "jessie caparas" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 12 July, 2020 13:58:57
Subject: FW: Avent Bottles are missing in Ordered Item - 161615402

Hi Team,

Please email this voucher to the customer urgently.

Order ID 9788187054

From: Marita Dsouza <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 12, 2020 11:44 AM
To: Namrita Kanjani <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Bsu Mirdiff <[email-masked]<mailto:[email-masked]>>; lmscontentqa <[email-masked]<mailto:[email-masked]>>; Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>
Cc: Siddharth Kumar <[email-masked]<mailto:[email-masked]>>; Amarpreet Sohal <[email-masked]<mailto:[email-masked]>>; Soni Kumar <[email-masked]<mailto:[email-masked]>>; Anupama Maharjan <[email-masked]<mailto:[email-masked]>>; Saravanan Satapan <[email-masked]<mailto:[email-masked]>>; Ranjith Krishnan <[email-masked]<mailto:[email-masked]>>; Anees Mansoor <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Salman Mamajiwala <[email-masked]<mailto:[email-masked]>>; Ansh Kapur <[email-masked]<mailto:[email-masked]>>
Subject: RE: Avent Bottles are missing in Ordered Item - 161615402

Dear Babyshop Team,

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change.

Code: O33-632K-9BWZ-9BLD-H |Start Date: 12.07.2020 00:00:00|End Date: 12.01.2021 23:59:59

Type: Serial Voucher|Concept: BABYSHOP|Territory: UAE|Checkout Site: N/A

Value: 310 AED|Minimum Threshold Value: 315 AED|Maximum Discount:  N/A|Combinable with other vouchers: FALSE

Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1

Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A

Regards,
Marita Dsouza
Ecommerce Content Merchandiser
Web Team | Landmark Group

From: Namrita Kanjani <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 12, 2020 10:01 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Bsu Mirdiff <[email-masked]<mailto:[email-masked]>>; lmscontentqa <[email-masked]<mailto:[email-masked]>>; Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>; Marita Dsouza <[email-masked]<mailto:[email-masked]>>
Cc: Siddharth Kumar <[email-masked]<mailto:[email-masked]>>; Amarpreet Sohal <[email-masked]<mailto:[email-masked]>>; Soni Kumar <[email-masked]<mailto:[email-masked]>>; Anupama Maharjan <[email-masked]<mailto:[email-masked]>>; Saravanan Satapan <[email-masked]<mailto:[email-masked]>>; Ranjith Krishnan <[email-masked]<mailto:[email-masked]>>; Anees Mansoor <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Avent Bottles are missing in Ordered Item - 161615402

@Marita Dsouza<mailto:[email-masked]> FYI

Regards,
--
Namrita Kanjani
E-Commerce Content Merchandiser
Web Team | Landmark Group
w: webteam.com
t: +97145172143

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Date: Sunday, July 12, 2020 at 9:59 AM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>, Bsu Mirdiff <[email-masked]<mailto:[email-masked]>>, lmscontentqa <[email-masked]<mailto:[email-masked]>>, Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>, Namrita Kanjani <[email-masked]<mailto:[email-masked]>>
Cc: Siddharth Kumar <[email-masked]<mailto:[email-masked]>>, Amarpreet Sohal <[email-masked]<mailto:[email-masked]>>, Soni Kumar <[email-masked]<mailto:[email-masked]>>, Anupama Maharjan <[email-masked]<mailto:[email-masked]>>, Saravanan Satapan <[email-masked]<mailto:[email-masked]>>, Ranjith Krishnan <[email-masked]<mailto:[email-masked]>>, Anees Mansoor <[email-masked]<mailto:[email-masked]>>, Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Avent Bottles are missing in Ordered Item - 161615402

@Raveen Sethupathy<mailto:[email-masked]> @Namrita Kanjani<mailto:[email-masked]>

We need the voucher for this order urgently.

Kindly revert.

From: Jessie Caparas
Sent: Thursday, July 9, 2020 7:41 PM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Bsu Mirdiff <[email-masked]<mailto:[email-masked]>>; lmscontentqa <[email-masked]<mailto:[email-masked]>>; Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>; Namrita Kanjani <[email-masked]<mailto:[email-masked]>>
Cc: Siddharth Kumar <[email-masked]<mailto:[email-masked]>>; Amarpreet Sohal <[email-masked]<mailto:[email-masked]>>; Soni Kumar <[email-masked]<mailto:[email-masked]>>; Anupama Maharjan <[email-masked]<mailto:[email-masked]>>; Saravanan Satapan <[email-masked]<mailto:[email-masked]>>; Ranjith Krishnan <[email-masked]<mailto:[email-masked]>>; Anees Mansoor <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Avent Bottles are missing in Ordered Item - 161615402
Importance: High

@lmscontentqa<mailto:[email-masked]> @Raveen Sethupathy<mailto:[email-masked]> @Namrita Kanjani<mailto:[email-masked]>

Hi Team,

Can we urgently issue a Babyshop voucher AED 310 with a threshold of AED 315 valid for 6 months.

Can we do this now – this complaint is extremely urgent and needs to be resolved asap.

From: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 9, 2020 7:14 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Bsu Mirdiff <[email-masked]<mailto:[email-masked]>>
Cc: Siddharth Kumar <[email-masked]<mailto:[email-masked]>>; Amarpreet Sohal <[email-masked]<mailto:[email-masked]>>; Soni Kumar <[email-masked]<mailto:[email-masked]>>; Anupama Maharjan <[email-masked]<mailto:[email-masked]>>; Saravanan Satapan <[email-masked]<mailto:[email-masked]>>; Ranjith Krishnan <[email-masked]<mailto:[email-masked]>>; Anees Mansoor <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Avent Bottles are missing in Ordered Item - 161615402

Hi @Jessie Caparas<mailto:[email-masked]>,

Pls get connected with customer & issue a GV for AED 310 valid for three months for missing items.

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
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From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 9, 2020 6:47 PM
To: Bsu Mirdiff <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Siddharth Kumar <[email-masked]<mailto:[email-masked]>>; Amarpreet Sohal <[email-masked]<mailto:[email-masked]>>; Soni Kumar <[email-masked]<mailto:[email-masked]>>; Anupama Maharjan <[email-masked]<mailto:[email-masked]>>; Saravanan Satapan <[email-masked]<mailto:[email-masked]>>; Ranjith Krishnan <[email-masked]<mailto:[email-masked]>>; Anees Mansoor <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Avent Bottles are missing in Ordered Item - 161615402
Importance: High

Hi Team,

This customer is not picking up by the way.

Is this item still with the customer? If not, we can just refund this instead since item itself is out of stock.

From: Bsu Mirdiff <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 9, 2020 6:04 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Siddharth Kumar <[email-masked]<mailto:[email-masked]>>; Amarpreet Sohal <[email-masked]<mailto:[email-masked]>>; Soni Kumar <[email-masked]<mailto:[email-masked]>>; Anupama Maharjan <[email-masked]<mailto:[email-masked]>>; Saravanan Satapan <[email-masked]<mailto:[email-masked]>>; Ranjith Krishnan <[email-masked]<mailto:[email-masked]>>; Anees Mansoor <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Avent Bottles are missing in Ordered Item - 161615402

Hi Jessie,

If the item is out of stocks then refund the money of the customer we cannot delay it as customer is already frustrated on this matter.

But please call and update them.

Regards,

Alvin

Mirdiff City Centre,Dubai
Tel.:  +971 4 2843343
Fax:  +971 4 284387

[email-masked]<mailto:[email-masked]>
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"The only Way to do GREAT WORK is to LOVE what you do"- Steve Jobs.

________________________________
From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 9, 2020 3:48 PM
To: Bsu Mirdiff <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Siddharth Kumar <[email-masked]<mailto:[email-masked]>>; Amarpreet Sohal <[email-masked]<mailto:[email-masked]>>; Soni Kumar <[email-masked]<mailto:[email-masked]>>; Anupama Maharjan <[email-masked]<mailto:[email-masked]>>; Saravanan Satapan <[email-masked]<mailto:[email-masked]>>; Ranjith Krishnan <[email-masked]<mailto:[email-masked]>>; Anees Mansoor <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Avent Bottles are missing in Ordered Item - 161615402

@Sachin Maheshwari<mailto:[email-masked]>

We can call the customer but we need a time frame how soon we can deliver the feeding bottles.

I did check online, this item is showing as sold out.

From: Bsu Mirdiff <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 9, 2020 1:38 PM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Siddharth Kumar <[email-masked]<mailto:[email-masked]>>; Amarpreet Sohal <[email-masked]<mailto:[email-masked]>>; Soni Kumar <[email-masked]<mailto:[email-masked]>>; Anupama Maharjan <[email-masked]<mailto:[email-masked]>>; Saravanan Satapan <[email-masked]<mailto:[email-masked]>>; Ranjith Krishnan <[email-masked]<mailto:[email-masked]>>; Anees Mansoor <[email-masked]<mailto:[email-masked]>>
Subject: Re: Avent Bottles are missing in Ordered Item - 161615402

Dear Sachin,

Can you please ask someone to call the customer and give update on this issue, she still needs the items and expecting call for same ( PLEASE CALL TODAY AS CUSTOMER IS VERY UPSET ALREADY)

9788187054 – MCC Store (Feeding bottles has to be delivered to customer)

Regards,

Alvin

Mirdiff City Centre,Dubai

Tel.:  +971 4 2843343

Fax:  +971 4 284387

[email-masked]<mailto:[email-masked]>

www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C4428789006664654a43708d8263f3dcb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637301400360530064&sdata=27IlStXbXXF2OuKfh99CCAmhoGyGHiQRWjcrymyhSrU%3D&reserved=0> I www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C4428789006664654a43708d8263f3dcb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637301400360540062&sdata=7e4%2FImEJhdWORY3ir60yBeF5rLj2Mrw8wWu601W55FM%3D&reserved=0>

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"The only Way to do GREAT WORK is to LOVE what you do"- Steve Jobs.

________________________________

From: Anees Mansoor <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 9, 2020 11:19 AM
To: Ranjith Krishnan <[email-masked]<mailto:[email-masked]>>; Saravanan Satapan <[email-masked]<mailto:[email-masked]>>
Cc: Siddharth Kumar <[email-masked]<mailto:[email-masked]>>; Amarpreet Sohal <[email-masked]<mailto:[email-masked]>>; Bsu Mirdiff <[email-masked]<mailto:[email-masked]>>; Soni Kumar <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Anupama Maharjan <[email-masked]<mailto:[email-masked]>>; Bsu Wml <[email-masked]<mailto:[email-masked]>>
Subject: RE: Avent Bottles are missing in Ordered Item - 161615402

Dear Ranjith / Sanjay

We have already sold these items as  Bundles earlier also. Please check and revert back immediately.

Note: Please note the Offer details below.

SL   No.

Promo Code

Ref.

Code

Description

Retail Price w/o VAT

Retail Price with VAT

Retail Price with VAT

BS Cost Price

1

PR007

PA200

SCD560/01

Philips Avent DECT BABY MONITOR SCD 560

    627.63

     659.00

     659.00

     470.72

AV166

SCF716/00

Philips Avent TODDLER MEALTIME SET 6M+

    150.48

     158.00

FREE

PA551

SCF560/62

Philips Avent CLASSIC PLUS BOTTLE 125ML X2

      68.57

       72.00

FREE

PA553

SCF563/62

Philips Avent CLASSIC PLUS BOTTLE 260ML X2

      73.33

       77.00

FREE

Thanks and Regards,
Mansoor Ahmed
Ecommerce Catergory Mgr|Babyshop|Landmark Group
25th Floor, Landmark Tower.

Dubai Marina, PO Box 25030, Dubai, UAE.
Tel: +9714 517 5400

Mob: 050-4743964
E-mail:- [email-masked]<mailto:[email-masked]>
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GPS Coordinates - 25.087581, 55.151154

From: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 09, 2020 9:11 AM
To: Anees Mansoor <[email-masked]<mailto:[email-masked]>>; Anupama Maharjan <[email-masked]<mailto:[email-masked]>>; Ranjith Krishnan <[email-masked]<mailto:[email-masked]>>; Saravanan Satapan <[email-masked]<mailto:[email-masked]>>; Bsu Wml <[email-masked]<mailto:[email-masked]>>
Cc: Siddharth Kumar <[email-masked]<mailto:[email-masked]>>; Amarpreet Sohal <[email-masked]<mailto:[email-masked]>>; Bsu Mirdiff <[email-masked]<mailto:[email-masked]>>; Soni Kumar <[email-masked]<mailto:[email-masked]>>
Subject: Avent Bottles are missing in Ordered Item - 161615402

Hi @Anees Mansoor<mailto:[email-masked]> , @Ranjith Krishnan<mailto:[email-masked]> , @Saravanan Satapan<mailto:[email-masked]>,

Yesterday we had two customers complaining for Feeding bottles missing from Avent Monitor Feeding bottle bundle product.

Pls get this checked on immediate basis, as we have to arrange to send the feeding bottles to customers.

9788187054 – MCC Store (Feeding bottles has to be delivered to customer)

9790656632 – MCC Store (Feeding bottles has to be sent to store)

[Image removed by sender.]

Regards,

Sachin Kumar

Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412

India Mobile: +91 85860 04494

UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>

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