Subject: Re: late shipment 6485126345
From: Shakeeb Arsalan <[email-masked]>
To: varun sharma <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Arish Laila <[email-masked]>, sree adhikessavan <[email-masked]>, Seeta Seeta <[email-masked]>, Ammar Asif <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 12 Jul 2020 00:39:21 -0700 (MST)

Hi Varun, 

The customer placed the order 6485126345 on 22nd of Apr and till now the following shipment S001332499608 has not been shipped (it is marked on the courier portal as cancelled) 
we have escalated the issue to the WH but they have not reverted back. 
we request you to provide us refund approval to close the issue as it has been pending since long time (shipment Amount : SAR438.75). 

Regards 
Shakeeb 

From: "varun sharma" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Cc: "Arish Laila" <[email-masked]>, "sree adhikessavan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Ammar Asif" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, 12 July, 2020 10:21:27 
Subject: RE: late shipment case id 1170037 

[ mailto:[email-masked] | @Escalations Dxbteam ] can you pls advice what is the issue here. 

If order is shipped then where is my support needed? 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Saturday, July 11, 2020 6:46 PM 
To: Varun Sharma <[email-masked]> 
Cc: ArishLaila <[email-masked]>; Sree Adhikessavan <[email-masked]>; Seeta Seeta <[email-masked]>; Ammar Asif <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]> 
Subject: Re: late shipment case id 1170037 

External email sender, please take precaution. 

Hi Varun, 

Please advise us regarding the following concern. 

Regards 
Shakeeb 

From: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Arish Laila" < [ mailto:[email-masked] | [email-masked] ] >, "sree adhikessavan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Ammar Asif" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 4 July, 2020 21:11:07 
Subject: Re: late shipment case id 1170037 

Hi Team, 

We are still waiting an update on below case. Kindly check and help us to close the case asap. 

Regards, 

Fauzan 

From: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Arish Laila" < [ mailto:[email-masked] | [email-masked] ] >, "sree adhikessavan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Ammar Asif" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 27 June, 2020 23:22:29 
Subject: late shipment case id 1170037 

Hi Team, 

With reference to order ID: 6485126345 

Tracking ID: S001332499608 

Customer placed order on Apr 22, 2020 and till now he/she has not received the order. As per the hybris the order status is shipped. 

Kindly check and do the needful. 

Regards, 

From: "Ammar Asif" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 26 June, 2020 15:48:28 
Subject: late shipment case id 1170037 

Problem Statement: late shipment 

Order Date : Apr 22, 2020 

Order ID: 6485126345 

Tracking ID: S001332499608 

Assistance Required: Need urgent shipment. 

Issue Description: the customer has placed his order on Apr 22, 2020 with the order id 6485126345, in 2 consignments, one is marked as NDR and the second one has not been shipped yet , and the delivery date has already been passed. Now he is chasing us for his second consignment. 

please do needful. 

Best regards 

Ammar asif 

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