Subject: RE: Refund Approval #6484403552
From: Atul Arora <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Mustehsan Siddiqui <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ritesh Sharma <[email-masked]>
Date: Sun, 12 Jul 2020 07:01:17 +0000

Approved.

@Mustehsan<mailto:[email-masked]>, please confirm, if the delivery partner is to be debited in this case.

Regards,

Atul Arora

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Saturday, July 11, 2020 3:19 PM
To: Atul Arora <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Refund Approval #6484403552
Importance: High

External email sender, please take precaution.
Hi Atul,

With reference to order #6484403552 (Multiple Concept)
Tracking ID: S001310450767

The order was placed on Apr 20, 2020 and till now the order has not delivered to customer and the status of the order is still shipped since Apr 21, 2020 . with tracking ID (S001310450767). We have escalated many times to warehouse to ship the order and update us with the status of the order but we are not got any update from them. Now costumer do not want the order and chasing us for refund.
Order Price: SAR311.60

Kindly assist us and give us the approval to mark the order as Lost in transit and refund for customer.

Thank you for your help.

Regards,
Fauzan
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