Subject: RE: Refund Approval #6464085363
From: Atul Arora <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 12 Jul 2020 06:51:18 +0000

Ok on below

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Saturday, July 11, 2020 4:07 PM
To: Atul Arora <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Refund Approval #6464085363
Importance: High

External email sender, please take precaution.
Hi Atul,

With reference to order #6464085363
RMA: 23936541
AWB: 45737512682

The items has been returned to Conloc on 22 Feb 2020. We have escalated many times to Conloc to check and process the RMA. but we are not getting any update. Now customer is chasing us for refund.
The Item value is SAR147

Kindly assist us if we can manually refund for the RMA.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Ksaconloc Returns" <[email-masked]<mailto:[email-masked]>>, "suvadeep saha" <[email-masked]<mailto:[email-masked]>>, "Arish Laila" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 22 June, 2020 14:37:45
Subject: Re: Refund Not Processed

Hi Team,

Any update.

Regards,
Fauzan

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Ksaconloc Returns" <[email-masked]<mailto:[email-masked]>>, "Sagaya Suresh Kumar" <[email-masked]<mailto:[email-masked]>>, "suvadeep saha" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 6 June, 2020 16:04:09
Subject: Re: Refund Not Processed

Hi Team,

Any update on below case.

Regards.
Fauzan

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Ksaconloc Returns" <[email-masked]<mailto:[email-masked]>>, "Sagaya Suresh Kumar" <[email-masked]<mailto:[email-masked]>>, "suvadeep saha" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 28 May, 2020 14:55:51
Subject: Re: Refund Not Processed

Hi Team,

We are still waiting an updated on below case, Kindly check and help us to close the case asap.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Ksaconloc Returns" <[email-masked]<mailto:[email-masked]>>, "Sagaya Suresh Kumar" <[email-masked]<mailto:[email-masked]>>, "suvadeep saha" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 11 May, 2020 15:16:59
Subject: Refund Not Processed

Hi Team,

Problem Statement: Refund Not Processed
Order Date : Feb 5, 2020
Order ID: 6464085363
Return Tracking ID: 45737512682
RMA: 23284167 & 23284193
Assistance Required: Need refund for customer.
Issue Description: ​As per the Aramex website the return items has been delivered on 22 Feb 2020 and till now the RMA not processed kindly check and process the RMA asap and update us.

Regards,
Fauzan

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