Subject: RE: Refund Approval #6479796473
From: Hamza Hafeez <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 12 Jul 2020 05:02:12 +0000

Hi Fauzan,

Please process a manual refund for this order.

Regards,
Hamza Hafeez

Customer Support / e-Commerce Executive
  +971 4 517 3209
[signature_55581850]   +971 50 483 9600

Landmark Tower, Dubai Marina, Dubai PO Box 25030, United Arab Emirates

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshoemartstores.com%2F&data=02%7C01%7CHamza.Hafeez%40landmarkgroup.com%7Cc1f72e7b91764c2a25e508d8223fd606%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637297004867798950&sdata=9Vng6Y343y6g6%2FnjHopprpA7KrhC1e5uLLuTPY0tArc%3D&reserved=0>

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Friday, July 10, 2020 7:39 PM
To: Hamza Hafeez <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Refund Approval #6479796473
Importance: High

External email sender, please take precaution.
Hi Hamza

With reference to order #6479796473
RMA: 23767595
AWB: 45952105850;E217664

Customer claiming that he has returned the one item and Aramex team has collected the item, but as per the AWB we can not see any data and its invalid, we have escalated to Conloc to update us if they have received the item or not but we not got any response. Now customer is chasing us for refund.

Item ID: 162379977 - - Mens Leather Moccasins with Braided Saddle Trim SAR149.00

Kindly assist us if we can manually refund for the item.

Thank you for your help.

Regards,
Fauzan
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com