Subject: RE: late shipment case id 1170037
From: Varun Sharma <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: ArishLaila <[email-masked]>, Sree Adhikessavan <[email-masked]>, Seeta Seeta <[email-masked]>, Ammar Asif <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 12 Jul 2020 04:51:27 +0000

@Escalations Dxbteam<mailto:[email-masked]> can you pls advice what is the issue here.
If order is shipped then where is my support needed?

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, July 11, 2020 6:46 PM
To: Varun Sharma <[email-masked]>
Cc: ArishLaila <[email-masked]>; Sree Adhikessavan <[email-masked]>; Seeta Seeta <[email-masked]>; Ammar Asif <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: late shipment case id 1170037

External email sender, please take precaution.
Hi Varun,

Please advise us regarding the following concern.

Regards
Shakeeb

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Arish Laila" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Ammar Asif" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 4 July, 2020 21:11:07
Subject: Re: late shipment case id 1170037

Hi Team,

We are still waiting an update on below case. Kindly check and help us to close the case asap.

Regards,
Fauzan

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Arish Laila" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Ammar Asif" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 27 June, 2020 23:22:29
Subject: late shipment case id 1170037

Hi Team,

With reference to order ID: 6485126345
Tracking ID: S001332499608
Customer placed order on Apr 22, 2020 and till now he/she has not received the order. As per the hybris the order status is shipped.
Kindly check and do the needful.

Regards,

________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 26 June, 2020 15:48:28
Subject: late shipment case id 1170037

Problem Statement: late shipment
Order Date : Apr 22, 2020
Order ID: 6485126345
Tracking ID: S001332499608
Assistance Required: Need urgent shipment.

Issue Description: the customer has placed his order on Apr 22, 2020 with the order id 6485126345, in 2 consignments, one is marked as NDR and the second one has not been shipped yet , and the delivery date has already been passed. Now he is chasing us for his second consignment.

please do needful.

Best regards
Ammar asif

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