Subject: RE: Bahrain return request approval 7684143164
From: Varun Sharma <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 12 Jul 2020 04:49:18 +0000

If we are not accepting returns as per guidelines, how can I approve?
We can promise the customer that returns can be entertained once we start accepting again.

From: Mohd Imran <[email-masked]>
Sent: Saturday, July 11, 2020 4:01 PM
To: Varun Sharma <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: RE: Bahrain return request approval 7684143164

Hi Varun,

Please advise as we are not accepting any returns in Bahrain, whether is online or RTS.

@Shakeeb Arsalan<mailto:[email-masked]> please inform Nikhil to send these types of critical cases separately from his email id not from support id.

Regards
Imran

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Friday, July 10, 2020 4:40 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Bahrain return request approval 7684143164

External email sender, please take precaution.
Hi Team,

Please advise regarding the below.

Regards
Shakeeb

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 10 July, 2020 15:26:39
Subject: Bahrain return request approval

Dear Team,
With regards to Ticket ID 1156181, need approval for the return of items in Bahrain. Already escalated to mohd. Imran 2 times but there is no response.

The customer is really persistent and asking to refund the unwanted 5 items. She is telling that she has ordered the items as she read that the returns are accepted within 14 days of the collection/delivery, but not shared the link or images when asked. She placed an order after seeing an ad on Facebook. She has ordered the items and kept the items which are best suited to her.

The items to be returned are:

1. 161987342 - Iconic Striped Maxi A line Dress, multi-coloured
BHD 9.280
2. 161975417 - Sustainable Printed Midi A line dress, Blue
BHD 12.400
3. 162214711 - Iconic Printed Maxi A-line Dress with 1 15.143 3.029 12.114 5.0% 0.606 12.720 Bishop Sleeves and Tie Ups, Green
BHD 12.720
4. 161987328 - Iconic Solid V-neck Maxi Dress with Long Sleeves, Pink
BHD 9.280
5. 161987334 - Iconic Solid V-neck Maxi Dress with Zip detail, green
BHD 9.280

Order ID: 7684143164
Reason for return: She has ordered the items and kept the items which are best suited to her, and wants to return the rest of the items.

She is threatening to raise a complaint at MOC. Kindly advise.

Regards,
Nikhil.

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