Subject: Re: Knet refund issue 8386968318
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked], [email-masked], Harish thakor <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Ammar Asif <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 11 Jul 2020 08:01:17 -0700 (MST)

Hi Team, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, 7 July, 2020 11:57:43 
Subject: Knet refund issue case ID 1220454 

Hi team 

Problem Statement: refund not processed 
Order Created:Jun 10, 2020 
Order Number:8386968318 
Tracking ID: na 
Assistance Required: Need urgent refund of cancelled order 
ticket ID: 03374065 

Issue Description: the above order got cancelled but there is no refund follow on. 

please do needful. 

Regards 
ammar asif 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, 5 July, 2020 10:46:35 
Subject: Re: late shipment case ID 1220454 

hi team, 
any update? 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, 4 July, 2020 09:55:42 
Subject: late shipment case ID 1220454 

Hi team 

Problem Statement: Late shipment. 
Order Created:Jun 10, 2020 
Order Number:8386968318 
Tracking ID: na 
Assistance Required: Need urgent shipping. 
Issue Description: the customer is complaining about late delivery, and till now order has not been shipped . 
i got the remark that the order has been cancelled but status on hybris is still in progress. 

please do needful. 

Regards 
ammar asif