Subject: Re: ON_VALIDATION_CANCELLED Refund issue KNET 8385676510
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked], [email-masked], Harish thakor <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Hafizullah Lsm <[email-masked]>
Date: Sat, 11 Jul 2020 07:57:50 -0700 (MST)

Hi Team, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Hafizullah Lsm" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 11 July, 2020 19:14:53 
Subject: ON_VALIDATION_CANCELLED Refund issue KNET 

Hi Team 

Problem Statement: ON_VALIDATION_CANCELLED Refund issue 

Order Date : Jun 2, 2020 
Order ID: 8385676510 
Total Price: KWD60.47 
KNET refund ticket : 03232117 
Assistance Required: Need to check and refund 

Issue Description: The order is ON_VALIDATION_CANCELLED but the amount is capture in Payment Transactions 
and the customer is demanding refund so we request to initiate the refund on your priority basis. 

I Have escalated to the finance team but still the refund has not been initiated so kindly check this order and do the needful 

Regards 
Hafizullah