Subject: Refund Approval #6464085363
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: atul arora <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 11 Jul 2020 05:07:11 -0700 (MST)

Hi Atul, 

With reference to order # 6464085363 
RMA: 23936541 
AWB: 45737512682 

The items has been returned to Conloc on 22 Feb 2020 . We have escalated many times to Conloc to check and process the RMA. but we are not getting any update. Now customer is chasing us for refund. 
The Item value is SAR147 

Kindly assist us if we can manually refund for the RMA. 

Thank you for your help. 

Regards, 
Fauzan 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Ksaconloc Returns" <[email-masked]>, "suvadeep saha" <[email-masked]>, "Arish Laila" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, 22 June, 2020 14:37:45 
Subject: Re: Refund Not Processed 

Hi Team, 

Any update. 

Regards, 
Fauzan 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Ksaconloc Returns" <[email-masked]>, "Sagaya Suresh Kumar" <[email-masked]>, "suvadeep saha" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, 6 June, 2020 16:04:09 
Subject: Re: Refund Not Processed 

Hi Team, 

Any update on below case. 

Regards. 
Fauzan 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Ksaconloc Returns" <[email-masked]>, "Sagaya Suresh Kumar" <[email-masked]>, "suvadeep saha" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, 28 May, 2020 14:55:51 
Subject: Re: Refund Not Processed 

Hi Team, 

We are still waiting an updated on below case, Kindly check and help us to close the case asap. 

Thank you for your help. 

Regards, 
Fauzan 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Ksaconloc Returns" <[email-masked]>, "Sagaya Suresh Kumar" <[email-masked]>, "suvadeep saha" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, 11 May, 2020 15:16:59 
Subject: Refund Not Processed 

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date : Feb 5, 2020 
Order ID: 6464085363 
Return Tracking ID: 45737512682 
RMA: 23284167 & 23284193 
Assistance Required: Need refund for customer. 
Issue Description: ​As per the Aramex website the return items has been delivered on 22 Feb 2020 and till now the RMA not processed kindly check and process the RMA asap and update us. 

Regards, 
Fauzan