Subject: Refund Approval #6483930160
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: atul arora <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 11 Jul 2020 04:25:06 -0700 (MST)

Hi Atul, 

With reference to order # 6483930160 (Multiple Concept) 
Tracking ID: S001310971572 

The order was placed on Apr 19, 2020 and till now the order has not delivered to customer and the status of the order is still shipped since Apr 20, 2020 . with tracking ID ( S001310971572 ). We have escalated many times to warehouse to ship the order and update us with the status of the order but we are not got any update from them. Now costumer do not want the order and chasing us for refund. 
Order Price: SAR407.00 

Kindly assist us and give us the approval to mark the order as Lost in transit and refund for customer. 

Thank you for your help. 

Regards, 
Fauzan