Subject: Re: Missing item /refund approval./ 6485892210
From: Shakeeb Arsalan <[email-masked]>
To: prakash iyangar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, M Ataullah <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 11 Jul 2020 04:20:37 -0700 (MST)

Hi Prakash, 

Any update ? 

Regards 
Shakeeb 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "prakash iyangar" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "M Ataullah" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Sunday, 5 July, 2020 19:28:00 
Subject: Missing item // 6485892210 

Hi Prakash. 

Problem Statement: Missing items 
Order Date : Apr 25, 2020 
Order ID: 6485892210 
Tracking ID: 45944374733 
Assistance Required: Need missing item 
Issue Description: Customer placed order for 20 items but as per the customer he/she has only received 18 items, Under the consignment details we can see that all 20 items has been shipped/Delivered from our side. 
The missing item : 
161972618 - - Sandals with Hook and Loop Closure ( SAR82.00 ) 
161972616 - - Sandals with Hook and Loop Closure ( SAR82.00 ) 

We have escalated to warehouse and we got updated the order all items has been dispatched With Aramex under tracking ID: 45944374733 on 4th May. and Aramex has updated as will that the shipment contains 1 pc and the same has been delivered. 

Kindly assist us if we can manually refund for the missing item. 

Regards, 
Fauzan 

From: "Vinod Sharma" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Sumon Satish" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "M Ataullah" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Thursday, 18 June, 2020 12:30:25 
Subject: RE: Missing item // 6485892210 

Dispatched via Aramex- 45944374733 on 4 th May 

Regards, 

Vinod 

+966 -564851785 

IP-2056 

From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Wednesday, June 17, 2020 7:37 PM 
To: Sumon Satish <[email-masked]>; Vinod Sharma <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; M Ataullah <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Missing item // 6485892210 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Kindly assist us on below case. 

Regards, 

Fauzan 

From: "M Ataullah" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 17 June, 2020 18:00:01 
Subject: Missing item // 6485892210 

Hi Team, 

Problem Statement: Missing item, 

Order Date : Apr 2, 2020 

Order ID: 6485892210 

Tracking ID; 45944374733 

Missing item ID ; 161972618, 161972616, value; SAR82.00, SAR82.00 

Assistance Required: Need to investigation with the relevant team, 

Issue Description: The customer was placed order for 20 items and 20 items has been shipped from our end, but the customer received only 18, 

and missing item value is more than 100 SAR so kingly investigate the issue, 

Regards, 

Ataullah 

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