Subject: Re: Refund issue for not delivered order 8376455930 Tracking ID: 100041269465
From: Shakeeb Arsalan <[email-masked]>
To: KWI CustomerSupport <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Hafizullah Lsm <[email-masked]>, escalations dxbteam <[email-masked]>, Mohammad Shafeeque <[email-masked]>
Date: Sat, 11 Jul 2020 03:57:47 -0700 (MST)

Hi Team, 

Any update ? 
the customer is chasing us 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "KWI CustomerSupport" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Hafizullah Lsm" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Friday, 26 June, 2020 14:23:10 
Subject: Re: Refund issue for not delivered order 

Hi Team, 

Any Update ?? 
The customer is chasing us for his refund. 
Pls do the needful. 

Regards 
Shakeeb 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "KWI CustomerSupport" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Hafizullah Lsm" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, 23 June, 2020 21:17:21 
Subject: Re: Refund issue for not delivered order 

Hi Team 

Problem Statement: Refund issue (Not delivered order) 

Order Date : Apr 7, 2020 
Order ID: 8376455930 
Tracking ID: 100041269465 
Amount to be refunded :KWD 17.25 
Consignments: NOT_DELIVERED 

Payment Details : Cash On Delivery 
Assistance Required: Need to check and refund 

Issue Description: the order is COD, However you have sent a link to the customer to pay online but the order was not delivered successfully, Please refund the customer against th order. 

Regards 
Shakeeb 

From: "Hafizullah Lsm" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 15 June, 2020 08:36:32 
Subject: Refund issue 

Hi Team 

Problem Statement: Refund issue 

Order Date : Apr 7, 2020 
Order ID: 8376455930 
Tracking ID: 100041269465 

Consignments: NOT_DELIVERED 

Payment Details : Cash On Delivery 
Assistance Required: Need to check and refund 

Issue Description: As per Hybris details the order is cash on delivery and delivery status is NDR but the customer is claiming that he paid the amount of this order and i need a refund and sent us pictures for the proof, so we request to check this order. 

Regards 
Hafizullah