Subject: RE: Knet refund issue ticket ID 1117710
From: Malik Ismail <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Lessin Kumar <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>, Harish Thakor <[email-masked]>, Ammar Asif <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 11 Jul 2020 10:13:13 +0000

Hi Shakeeb,

Refund is done.

From: Shakeeb Arsalan <[email-masked]>
Sent: Friday, July 10, 2020 12:48 PM
To: Malik Ismail <[email-masked]>
Cc: Lessin Kumar <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>; Harish Thakor <[email-masked]>; Ammar Asif <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: Knet refund issue ticket ID 1117710

External email sender, please take precaution.
Hi Malik,

Please assist

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "lessin kumar" <[email-masked]<mailto:[email-masked]>>, "Rashid Kaskar" <[email-masked]<mailto:[email-masked]>>, "Harish thakor" <[email-masked]<mailto:[email-masked]>>
Cc: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 3 July, 2020 22:37:38
Subject: Knet refund issue ticket ID 1117710

Hi Team,

With reference to Order #8377117551
Hybris Ticket :  03336065

The order has been marked as NDR and customer was paid by Knet, and till now the refund not processed, kindly check and do the needful.

Regards,
Fauzan

________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 1 July, 2020 14:45:12
Subject: Re: Knet refund issue ticket ID 1117710

Problem Statement: refund not processed
Order Date : Apr 11, 2020
Order ID: 8377117551
Tracking ID: 100041374093
Assistance Required: Need urgent refund

Issue Description: the above order was  marked as NDR and the rma status is refund processed but there is no refund follow on in payment history.
RMA:53192572

please  do needful.

Best regards
Ammar asif

________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 26 June, 2020 12:02:14
Subject: Re: late shipment ticket ID 1117710

hi team,
any update?

________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 20 June, 2020 07:54:33
Subject: late shipment ticket ID 1117710

Problem Statement: late shipment
Order Date : Apr 11, 2020
Order ID: 8377117551
Tracking ID: 100041374093
Assistance Required: Need urgent shipment.

Issue Description: the customer has placed his order on Apr 11, 2020 with the order id 8377117551, but he did not receive his order yet, and the delivery date has already been passed. Now he is chasing us for his order.
please  do needful.

Best regards
Ammar asif

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