Subject: RE: [#403089] Order 6477051281 Refund status
From: Malik Ismail <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, M Ataullah <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 11 Jul 2020 09:48:07 +0000

Hi Shakeeb,

Ticket REL-89466 updated , Sankar will confirm tomorrow as refund should done by PayFort Team.

Regards,
Malik Ismail
From: Shakeeb Arsalan <[email-masked]>
Sent: Friday, July 10, 2020 4:22 PM
To: Malik Ismail <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Seeta Seeta <[email-masked]>; M Ataullah <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: [#403089] Order 6477051281 Refund status

External email sender, please take precaution.
Hi Malik,

Order : 6477051281
problem statement : PFA the refund got rejected 3 times, then we can see it was successful on 5/8/20 but still the customer is denying he received any.
as per Jira team that it will be processed in bulk ( https://landmark.atlassian.net/browse/REL-89466 )

Please assist in order to close the issue.

Regards
Shakeeb

________________________________
From: "M Ataullah" <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>
Sent: Sunday, 5 July, 2020 17:10:59
Subject: Re: [#403089] Order 6477051281 Refund status

Hi Team,

Kindly loot at this mail.

Regards
Ataullah
________________________________
From: "Payfort Helpdesk" <[email-masked]>
To: "jishan sahib" <[email-masked]>
Cc: "m ataullah" <[email-masked]>, "sankar t" <[email-masked]>
Sent: Tuesday, 9 June, 2020 12:51:31
Subject: Re: [#403089] Order 6477051281 Refund status

Hi Jishan,

Good Morning!

Thank you for contacting Payfort.

In order to process the refund we need to send this query to the bank to process this manually if you wish us to proceed please provide us with the below information.

Amount
Currency
Date of trx
Auth. code
RRN
Card number
Request Refund Amount
Merchant ID
Merchant Reference
Fort ID

​
@Sankar please look into this query from Jishan.

We await your response and remain at your disposal.

Stay Safe
Best Regards,
Harsh Kothari
Operation Analyst

Phone: +971 45739800 (Option 2)
Email: [email-masked]<mailto:[email-masked]>
Error! Filename not specified.
[Image removed by sender. Payfort FZ LLC]Error! Filename not specified.
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On Tue, 9 Jun at 2:35 AM , Jishan Sahib <[email-masked]> wrote:
Hi Team,

Customer is claiming that he did not received the refund yet , please check the status at your end.

[Image removed by sender.]

----------------------------------
With Thanks & Regards,

Jishan Sahib
Web Team | Landmark Group
M : +97150-8971894
T  : +9714 – 5174376

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