Subject: Re: KNET(ON_FULL_CANCELLED_ORDER) 8377320609
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked], [email-masked], Harish thakor <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ala Hamood <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 11 Jul 2020 01:47:29 -0700 (MST)

Hi Team 

Problem Statement: ON_FULL_CANCELLED_ORDER 

Order Date : Apr 12, 2020 
Order ID: 8377320609 
ticket id : 03386036 

Kindly initiate the refund. 

Regards 
shakeeb 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 8 July, 2020 12:15:43 
Subject: KNET(ON_FULL_CANCELLED_ORDER) 

Hi Team 

Problem Statement: ON_FULL_CANCELLED_ORDER 

Order Date : Apr 12, 2020 
ticket id : 1239951 
Order ID: 8377320609 
Total Price: KWD45.60 
Identifier: KNET 
Assistance Required: Need to check and refund 

Issue Description: The order is ON_FULL_CANCELLED_ORDER but the amount is captured in Payment Transactions but the customer is demanding refund so we request to check this your priority basis 

Best Regards 
Ala Aldin