Subject: Re: KNET (ON_PARTIALLY_CANCELLED)
From: Shakeeb Arsalan <[email-masked]>
To: Ala Hamood <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 11 Jul 2020 00:55:16 -0700 (MST)

Hi Ala, 

The refund has been initiated to the customer's my credit, he can use the amount in the next purchase on our website 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 7 July, 2020 19:47:57 
Subject: KNET (ON_PARTIALLY_CANCELLED) 

Hi Team 

Problem Statement: ON_PARTIALLY_CANCELLED Refund issue 

Order Date : Jun 1, 2020 
ticket id : 1226947 
Order ID: 8385577791 
Total Price: KWD 20.31 
Identifier: KNET 
Assistance Required: Need to check and refund 

Issue Description: The order is ON_PARTIALLY_CANCELLED but the amount is captured in Payment Transactions but the customer is demanding refund so we request to check this your priority basis 

Best Regards 
ala aldin