Subject: Re: Order cancellation 8380351575
From: Shakeeb Arsalan <[email-masked]>
To: Ecom cpkuwait <[email-masked]>, ecom cskuwait <[email-masked]>, midhun madhu <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ala Hamood <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 10 Jul 2020 23:33:00 -0700 (MST)

Hi Team, 

Order Date : Apr 29, 2020 
Order ID : 8380351575 
Tracking ID : S001117189186 
assistance required : Please cancel the order so we can initiated the refund to the customer as the order has been pending since long time. 

Regards 
Shakeeb 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 7 July, 2020 18:52:25 
Subject: KNET Refund issue 

Hi Team 

Problem Statement: KNET Refund issue 

Order Date : Apr 29, 2020 
ticket id : 1192537 
Order ID:8380351575 
Total Price: KWD29.70 
Identifier: KNET 
Assistance Required: Need to check and refund 

Issue Description: The order is not shipped but the amount is captured in Payment Transactions but the customer is demanding refund so we request to check this your priority basis 

Best Regards 
ala aldin