Subject: Re: KNET ON_VALIDATION_CANCELLED //:1281249// 8389202831
From: Shakeeb Arsalan <[email-masked]>
To: Ala Hamood <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 10 Jul 2020 10:43:53 -0700 (MST)

Refund was initiated for the order [ callto:8389139509 | 8389139509 ] 
Pls inform the customer and close the case 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Ala Hamood" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 3 July, 2020 20:52:47 
Subject: Re: KNET ON_VALIDATION_CANCELLED //:1281249// 8389202831 

Hi Ala, 

all of ur escalation is wrong. 

first u have provided wrong order NO, the order u provided is for homecentre, the amount the customer is talking about is KWD 125.50 and it is for the order 8389139509 
second : for Knet do not ask the customer for his bank details we can raise it to the finance team directly (all we have to provide is the order NO and the ticker has been created on hybris plus any attachment customer has provided) 

I will make the correction and escalate it this time but take care of these issue next time 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 3 July, 2020 18:41:04 
Subject: Re: KNET ON_VALIDATION_CANCELLED //:1281249// 8389202831 

Hi Team 

Problem Statement: ON_VALIDATION_CANCELLED Refund issue 

Order Date : Jun 24, 2020 
ticket id :1281249 
Order ID: 8389202831 
Total Price: KWD126.30 
Identifier: KNET 
Assistance Required: Need to check and refund 

Issue Description: The order is ON_VALIDATION_CANCELLED but the amount is not captured in Payment Transactions but the customer is demanding refund and he sent us Transaction Id so we request to check this your priority basis 

account detailes 
Account holder's name: IQBAL ABDULAZIZ HUSSAIN 
The bank's name: ABK 
Branch name :فرع الشويخ 
Account number:KW77A13KK0000000000607264817100IBAN: 
Account Type:توفير مصرفي 

Best Regards 
ala aldin 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "fauzan musalman" <[email-masked]>, "Shakeeb arsalan" <[email-masked]>, "Apoorv" <[email-masked]> 
Sent: Friday, July 3, 2020 6:36:15 PM 
Subject: KNET ON_VALIDATION_CANCELLED //:1281249// 8389202831 

Hi Team 

Problem Statement: ON_VALIDATION_CANCELLED Refund issue 

Order Date : Jun 24, 2020 
ticket id :1281249 
Order ID: 8389202831 
Total Price: KWD126.30 
Identifier: KNET 
Assistance Required: Need to check and refund 

Issue Description: The order is ON_VALIDATION_CANCELLED but the amount is not captured in Payment Transactions but the customer is demanding refund and he sent us Transaction Id so we request to check this your priority basis 

account detailes 
Account holder's name: IQBAL ABDULAZIZ HUSSAIN 
The bank's name: ABK 
Branch name : 
Account number:KW77A13KK0000000000607264817100IBAN: 
Account Type: 

Best Regards 
ala aldin