Subject: Refund Approval #6479796473
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: [email-masked]
Cc: escalations dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Fri, 10 Jul 2020 08:38:32 -0700 (MST)

Hi Hamza 

With reference to order # 6479796473 
RMA: 23767595 
AWB: 45952105850;E217664 

Customer claiming that he has returned the one item and Aramex team has collected the item, but as per the AWB we can not see any data and its invalid, we have escalated to Conloc to update us if they have received the item or not but we not got any response. Now customer is chasing us for refund. 

Item ID: 162379977 - - Mens Leather Moccasins with Braided Saddle Trim SAR149.00 

Kindly assist us if we can manually refund for the item. 

Thank you for your help. 

Regards, 
Fauzan