Subject: Re: Refund issue //1237400 //6486869272
From: Shakeeb Arsalan <[email-masked]>
To: Malik Ismail <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Ala Hamood <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 10 Jul 2020 08:27:31 -0700 (MST)

Hi Malik, 

Pls advise 

Regards 
Shakeeb 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Ala Hamood" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 1 July, 2020 00:07:40 
Subject: Refund issue //1237400 //6486869272 

Hi Team, 

With reference to order # 6486869272 
RMA: 33753181 

The RMA has been processed and refunded from our end on 29 May 2020. but customer claiming that he has still not received the amount on his account also he shared the bank statement. 
Kindly check and update us the refund status. 

Thank you for your help. 

Regards, 
Fauzan 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 28 June, 2020 11:40:23 
Subject: Refund issue //1237400 //6486869272 

Hi Team 

Problem Statement: Refund issue 

Order Date : Apr 28, 2020 
ticket id : 1237400 
Order ID: 6486869272 
Total Price: 1,571.00 
Identifier:APPLE_PAY 
Assistance Required: Need to check and contact bank 

Issue Description: The order is refunded Payment Transactions but the customer not get the money in his account and send his statement account to us so we request to check this your priority basis 

Kindly check the attachment 

Best Regards 
ala aldin