Subject: Re: Case id - 1213093 Order ID: 6498999749
From: Shakeeb Arsalan <[email-masked]>
To: sachin maheshwari <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 10 Jul 2020 07:47:22 -0700 (MST)

Hi Sachin, 

Please advise regarding the following concern 

Regards 
shakeeb 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 6 July, 2020 19:00:30 
Subject: Case id - 1213093 Order ID: 6498999749 

Hi Team, 

Please note that we have pushed back the customer however he is coming again and again. 

Problem Statement: One shipment delivered to the wrong person as the contact number was incorrect 

Case id - 1213093 
Order Date: 6/10/2020 
Delivery Date: 6/15/2020 
Order ID: 6498999749 
Tracking ID: FP06111000623 
Assistance Required: Need the missing item 

Issue Description: Please help us to find the above shipment or check if a refund can be initiated for the same as the customer is very upset now. 

Regards, 
The Support Team