Subject: Re: Bahrain return request approval 7684143164
From: Shakeeb Arsalan <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Fri, 10 Jul 2020 05:39:35 -0700 (MST)

Hi Team, 

Please advise regarding the below. 

Regards 
Shakeeb 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Friday, 10 July, 2020 15:26:39 
Subject: Bahrain return request approval 

Dear Team, 
With regards to Ticket ID 1156181, need approval for the return of items in Bahrain. Already escalated to mohd. Imran 2 times but there is no response. 

The customer is really persistent and asking to refund the unwanted 5 items. She is telling that she has ordered the items as she read that the returns are accepted within 14 days of the collection/delivery, but not shared the link or images when asked. She placed an order after seeing an ad on Facebook. She has ordered the items and kept the items which are best suited to her. 

The items to be returned are: 

1. 161987342 - Iconic Striped Maxi A line Dress, multi-coloured 
BHD 9.280 
2. 161975417 - Sustainable Printed Midi A line dress, Blue 
BHD 12.400 
3. 162214711 - Iconic Printed Maxi A-line Dress with 1 15.143 3.029 12.114 5.0% 0.606 12.720 Bishop Sleeves and Tie Ups, Green 
BHD 12.720 
4. 161987328 - Iconic Solid V-neck Maxi Dress with Long Sleeves, Pink 
BHD 9.280 
5. 161987334 - Iconic Solid V-neck Maxi Dress with Zip detail, green 
BHD 9.280 

Order ID: 7684143164 
Reason for return: She has ordered the items and kept the items which are best suited to her, and wants to return the rest of the items. 

She is threatening to raise a complaint at MOC. Kindly advise. 

Regards, 
Nikhil.