Subject: Re: Ticket ID 1281597 - A/C debited but there is no transaction showing.
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Fri, 10 Jul 2020 05:37:25 -0700 (MST)

Hi Team, 

Can you please assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Friday, 10 July, 2020 17:54:27 
Subject: Ticket ID 1281597 - A/C debited but there is no transaction showing. 

Dear Team, 

Kindly escalate to DXB team as the customer is complaining that there is a debit of AED 210.60 for online purchases with us. But, we are unable to see any records for the same in the customer's account. 
Customer is using this email ID to place the orders ' [ mailto:[email-masked] | [email-masked] ] '. 

Kindly advise. 

Regards, 
Nikhil.