Subject: Re: Missing item: Case id - 1252160, Order ID: 6200357670
From: Seeta Seeta <[email-masked]>
To: Manish Kumar <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 10 Jul 2020 05:22:41 -0700 (MST)

Hi Manish, 

Please mention the items name 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 10 July, 2020 16:51:23 
Subject: Missing item: Case id - 1252160, Order ID: 6200357670 

Hi Team, 

We request you to please do let us know if any shipment is still remaining to be delivered. 

Problem Statement: The customer has reported to us that he has not received 6 item 

Case id - 1252160 
Order Date: 6/15/2020 
Delivery Date: 6/28/2020 
Order ID: 6200357670 
Tracking ID: S001586391993 

Assistance Required: Need the missing item 

Issue Description: Customer placed an order for 20 items but as per the customer only received 14 items, Under the consignment details we can see that we have shipped only 20 items. 

Kindly look into the issue and suggest the next step to be followed up. 

Regards, 
Manish