Subject: Refund Aprooval #6474517154
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: prakash iyangar <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Fri, 10 Jul 2020 05:19:51 -0700 (MST)

Hi Prakash, 

With reference to order # 6474517154 
RMA: 23897498 
AWB: 45959038635;F174C79 

The customer has returned the items under RMA: 23897498 and Pickup Reference: F174C79 . We have escalated many times to the Conloc to update us the return status and if they have received the items or not but we are not getting any update. Now customer is chasing us for the refund. 

Kindly assist us if we can manually refund for this items. 

Regards, 
Fauzan