Subject: Re: Refund Approval // 6488254558
From: Shakeeb Arsalan <[email-masked]>
To: prakash iyangar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, M Ataullah <[email-masked]>, Otto Vangraan <[email-masked]>
Date: Fri, 10 Jul 2020 04:26:25 -0700 (MST)

Hi Prakash, 

Waiting for your advise to close the case as it has been pending since long time. 

Regards 
Shakeeb 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "prakash iyangar" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "M Ataullah" <[email-masked]>, "Otto Vangraan" <[email-masked]> 
Sent: Monday, 22 June, 2020 14:11:06 
Subject: Re: Refund Approval // 6488254558 

Hi Prakash, 

Ant update ? 

Regards 
Shakeeb 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "prakash iyangar" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "M Ataullah" <[email-masked]>, "Otto Vangraan" <[email-masked]> 
Sent: Tuesday, 16 June, 2020 22:30:02 
Subject: Re: incorrect Delivery // 6488254558 

​Hi Prakash, 

Problem Statement: Refund Approval 

Order Date: May 2, 2020 

Order ID: 6488254558 
Tracking ID: 45948544224 
Order Value; 157.5 SAR 

Issue Description: As per portal the order has been delivered on 5/10/20, but the customer is claiming he did not receive the order, it was escalated to the courier team, they shared with us signature proof (PFA), but the customer is denying to accept that he is saying it's not his signature, and now his chasing his refund back, 

Customer History; It's first purchase with us, 

Assistance Required: Please advise as the customer is chasing us constantly 

Regards, 
Shakeeb 

From: "M Ataullah" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 13 June, 2020 16:59:28 
Subject: incorrect Delivery // 6488254558 

​ Hi Team, 

Problem Statement: incorrect Delivery 

Order Date: May 2, 2020 

Order ID: 6488254558 
Tracking ID: 45948544224 
Order Value; 157.5 SAR 
Assistance Required: Need to assist further about this case, 

Issue Description: As per portal the order has been delivered on 5/10/20, but the customer is claiming he did not receive the order, it was escalated to the courier team, they shared with us signature proof, but the customer is denying to accept that he is saying it's not his signature, and now his chasing his refund back, 

Customer History; It's first purchase with us, 

Regards, 
Syed Ataullah