Subject: Re: Hybris Not Updated Order ID: 6499264707
From: Shakeeb Arsalan <[email-masked]>
To: Vinodhini chandrasekaran <[email-masked]>, lmg oms <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ebrahim <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 10 Jul 2020 03:26:44 -0700 (MST)

Hi Team, 

Order : 6499264707 
Tracking Number: FP06151000667 
the order has been delivered, but the status on hybris has not been updated.(it has been added to the updation sheet long ago but no action has been taken) 
Please mark the order as delivered so the customer will be able do the RTS. 

Regards 
Shakeeb 

From: "Ebrahim" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 3 July, 2020 13:36:12 
Subject: Hybris Not Updated Order ID: 6499264707 

Hi Team, 

Problem Statement: Hybris Not Updated 
Order Date : Jun 11, 2020 
Order ID: [ callto:6490549045 | 6499264707 ] 
Tracking Number: FP06151000667 

Issue Description: The order was on Jun 11, 2020 hybris status showing that it is shipped but customer has already collected the order, the customer is chasing us to update the hybris page to be raise return request and we have raised it in update sheet but no response. please check and update us asap. 

Regards, 
Ebrahim Hageb