Subject: Re: Deduction amount without completing the order
From: Shakeeb Arsalan <[email-masked]>
To: Hafizullah Lsm <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 10 Jul 2020 03:14:24 -0700 (MST)

Hi 

before escalating, ask the customer to provide the Email ID & contact NO associated with the account he placed the order from. 

From: "Hafizullah Lsm" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 2 July, 2020 19:27:44 
Subject: Deduction amount without completing the order 

Hi Team 

Problem Statement: Deduction amount without completing the order 

Order Date : 30/04/2020 
Order ID: [email-masked] 
Total Price: SAR150.00 

Assistance Required: Need to check and refund 

Issue Description: Customer tries to place an order but the order did not complete and deduct the amount form account and the customer is demanding the refund and he sent to us some Bank statements so we request to check this order on your priority Basis 

Regards 
Hafizullah