Subject: Refund Approval #6484442075
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Sachin Maheshwari <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Fri, 10 Jul 2020 02:19:47 -0700 (MST)

Hi Sachin, 

With reference to order # 6484442075 
Tracking ID: 45951719671 

The order was placed on Apr 20, 2020 and till now the order has not delivered to customer and the status of the order is still shipped since Apr 21, 2020 . with tracking ID ( 45951719671 ). We have escalated many times to warehouse to ship the order and update us with the status of the order but we are not got any update from them. Now costumer do not want the order and chasing us for refund. 

Kindly assist us and give us the approval to mark the order as Lost in transit and refund for customer. 

Thank you for your help. 

Regards, 
Fauzan