Subject: Refund approval #8377550981
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: [email-masked]
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Fri, 10 Jul 2020 02:10:43 -0700 (MST)

Hi Team, 

With reference to order # 8377550981 
Tracking ID: 100041387474 

The order was placed on Apr 13, 2020 and till now the order has not delivered to customer and the status of the order is still shipped since 16 Apr.2020 . with tracking ID ( 100041387474 ). We have escalated many times to warehouse to ship the order and update us with the status of the order but we are not got any update from them. Now costumer do not want the order and chasing us for refund. 

Kindly assist us and give us the approval to mark the order as Lost in transit and refund for customer. 

Thank you for your help. 

Regards, 
Fauzan