Subject: Re: Knet refund issue ticket ID 1117710
From: Ammar Asif <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 9 Jul 2020 23:37:08 -0700 (MST)

Hi team, 
any update? 

From: "Ammar Asif" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, 7 July, 2020 15:12:25 
Subject: Re: Knet refund issue ticket ID 1117710 

Hi team, 
any update? 

From: "Ammar Asif" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, 6 July, 2020 13:41:19 
Subject: Re: Knet refund issue ticket ID 1117710 

Hi team, 
any update? 

From: "Ammar Asif" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Sunday, 5 July, 2020 12:15:04 
Subject: Re: Knet refund issue ticket ID 1117710 

Hi team, 
any update? 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "lessin kumar" <[email-masked]>, "Rashid Kaskar" <[email-masked]>, "Harish thakor" <[email-masked]> 
Cc: "Ammar Asif" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Friday, 3 July, 2020 22:37:38 
Subject: Knet refund issue ticket ID 1117710 

Hi Team, 

With reference to Order # 8377117551 
Hybris Ticket : 03336065 

The order has been marked as NDR and customer was paid by Knet, and till now the refund not processed, kindly check and do the needful. 

Regards, 
Fauzan 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, 1 July, 2020 14:45:12 
Subject: Re: Knet refund issue ticket ID 1117710 

Problem Statement: refund not processed 
Order Date : Apr 11, 2020 
Order ID: 8377117551 
Tracking ID: 100041374093 
Assistance Required: Need urgent refund 

Issue Description: the above order was marked as NDR and the rma status is refund processed but there is no refund follow on in payment history. 
RMA:53192572 

please do needful. 

Best regards 
Ammar asif 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, 26 June, 2020 12:02:14 
Subject: Re: late shipment ticket ID 1117710 

hi team, 
any update? 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, 20 June, 2020 07:54:33 
Subject: late shipment ticket ID 1117710 

Problem Statement: late shipment 
Order Date : Apr 11, 2020 
Order ID: 8377117551 
Tracking ID: 100041374093 
Assistance Required: Need urgent shipment. 

Issue Description: the customer has placed his order on Apr 11, 2020 with the order id 8377117551, but he did not receive his order yet, and the delivery date has already been passed. Now he is chasing us for his order. 
please do needful. 

Best regards 
Ammar asif