Subject: Re: SIB BANK Refund issue//1285715//6494624949
From: Shakeeb Arsalan <[email-masked]>
To: Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ala Hamood <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 9 Jul 2020 08:29:18 -0700 (MST)

Hi Malik, 

Pls check and advise. 

Regards 
Shakeeb 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 7 July, 2020 11:47:24 
Subject: SIB BANK Refund issue//1285715//6494624949 

Hi Team 

Problem Statement:BANK Refund issue 

Order Date :May 28, 2020 
ticket id : 1285715 
Order ID: 6494624949 
refunded amount: SAR142 
Identifier: SIB 
Assistance Required: Need to check and refund 

Issue Description: The refund has been successful but customer still claim that he didn't receive any amount in his account 
and send his account statement and details (PFA) 

Best Regards 
Ala Aldin