Subject: Re: quality issue of 6439274169 / 161296295
From: Shakeeb Arsalan <[email-masked]>
To: sachin maheshwari <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ammar Asif <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 9 Jul 2020 08:16:55 -0700 (MST)

Hi Sachin, 

Problem Statement: quality issue / customer is requesting to exchange the mattress 
Order Date : Jul 15, 2019 
Order ID: 6439274169 
Tracking ID: 00000080013865740 
Item ID : 161296295 - - Joie Playard Commuter Change Travel Cot --- SAR714.00 
Assistance Required: Mattress exchange. 

Issue Description: the customer has placed his order on Jul 15, 2019 with the order id 6439274169, but now he is complaining about quality issue and saying that the product is still in warranty period . 
Now we can see somebody has created RMA on 28th of June 

PFA and advise 

Best regards 
Shakeeb 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, 24 June, 2020 15:48:50 
Subject: quality issue of wwd ticket ID 1153828 

Problem Statement: quality issue 
Order Date : Jul 15, 2019 
Order ID: 6439274169 
Tracking ID: 00000080013865740 
Assistance Required: quality issue. 

Issue Description: the customer has placed his order on Jul 15, 2019 with the order id 6439274169, but now he is complaining about quality issue and saying that the product is still in warranty period . i raised to wwd department but there was no response. 

kindly look into concern and do needful. 

Best regards 
Ammar asif