Subject: Re: late delivery / refund approval ticket ID 1142094
From: Shakeeb Arsalan <[email-masked]>
To: sachin maheshwari <[email-masked]>
Cc: Ecom cpkuwait <[email-masked]>, ecom cskuwait <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ammar Asif <[email-masked]>, midhun madhu <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Thu, 9 Jul 2020 08:09:53 -0700 (MST)

Hi Sachin, 

Problem Statement: late delivery / refund 
Order Date : Apr 29, 2020 
Order ID: 8380354455 
Tracking ID: S001117107577 
Assistance Required: refund approval 

Issue Description: the customer has placed his order on Apr 29, 2020 with the order id 8380354455, but he did not receive his order yet, and the delivery date has already been passed. Now he is chasing us for his order. but as per the tracking ID , it says that the order has been cancelled. 

Pls advise 

Best regards 
Shakeeb 

From: "Seeta Seeta" <[email-masked]> 
To: "Ecom cpkuwait" <[email-masked]>, "ecom cskuwait" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Ammar Asif" <[email-masked]>, "midhun madhu" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, 1 July, 2020 17:13:18 
Subject: Re: late delivery ticket ID 1142094 

Hi Team, 

With reference to the order number: 8380354455, the order was placed on Apr 29, till now it's not delivered and the customer is constantly chasing us for his order. Kindly assist us for this order ASAP. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 1 July, 2020 16:06:22 
Subject: Re: late delivery ticket ID 1142094 

Hi team 
any update? 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 30 June, 2020 13:16:16 
Subject: Re: late delivery ticket ID 1142094 

Hi team 
any update? 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 28 June, 2020 10:27:36 
Subject: Re: late delivery ticket ID 1142094 

Hi team 
any update? 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 26 June, 2020 12:25:55 
Subject: Re: late delivery ticket ID 1142094 

Hi team 
any update? 

From: "Seeta Seeta" <[email-masked]> 
To: [email-masked] 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Ammar Asif" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, 23 June, 2020 20:40:24 
Subject: Re: late delivery ticket ID 1142094 

Hi Team, 

With reference to the tracking number: S001117107577, till now it's not delivered so can you please arrange the delivery as soon as possible. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 21 June, 2020 12:14:14 
Subject: late delivery ticket ID 1142094 

Problem Statement: late delivery 
Order Date : Apr 29, 2020 
Order ID: 8380354455 
Tracking ID: S001117107577 
Assistance Required: Need urgent delivery. 

Issue Description: the customer has placed his order on Apr 29, 2020 with the order id 8380354455, but he did not receive his order yet, and the delivery date has already been passed. Now he is chasing us for his order. but as per the tracking ID , it says that the order has been cancelled. 
please do needful. 

Best regards 
Ammar asif