Subject: Re: Late refund: Case id - 1145422 Order ID: 9785157531
From: Seeta Seeta <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 9 Jul 2020 06:43:31 -0700 (MST)

Hi Team, 

With refernece to the ordder number : 9785157531, the customer raised a return request and he already handed over the item with tracking number 45909716941 and it's delivered to our warehouse on 10th June but till now the refund has not initaited yet. 

So we request you to process the RMA 43121678 asap. 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 9 July, 2020 17:58:35 
Subject: Late refund: Case id - 1145422 Order ID: 9785157531 

Hi Team, 

Any update on the below refund? 

Problem Statement: Refund Not Processed 

Case id - 1145422 
Order Date: May 30, 2020 
Order ID: 9785157531 
Return Tracking ID: 45909716941 
Assistance Required: Process refund asap. 

Issue Description: Customer raised a return request for 01 items and as per customer he handed over the 01 items to the courier team and as per the courier team they delivered the items to the warehouse on Jun 10, 2020. 

But according to hybris, the refund has been not processed for 01 items, So we request you to check under RMA 43121678 how many items has been received in our warehouse. 

Regards,