Subject: Re: 2 Times of Escalation
From: Shakeeb Arsalan <[email-masked]>
To: Mohammed Altahir <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Thu, 9 Jul 2020 04:00:11 -0700 (MST)

Refund was initiated on 6-7-2020 

From: "Mohammed Altahir" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Sunday, 5 July, 2020 14:46:46 
Subject: 2 Times of Escalation 

Hi Team, 

Problem Statement: 2 Times Scalation 

Order Date: Apr 27, 2020 Order ID: 6486472750 Tracking ID: S001311028945 

Ticket No: 1199793 

Assistance Required: As per hypris the order status shipped, and as per Shipa website the order has canceled. While the customer is chasing for his parcel to be delivered. 

Kindly check and process after escalating for a couple of times. 

Regards, 

Mohammed Altahir