Subject: Refund approval 6486984534
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked], [email-masked]
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 9 Jul 2020 03:40:54 -0700 (MST)

Hi Team, 

With reference to the order number: 6486984534 
Store ID: Centrepoint - 21044 
Item: 162413983 - - Anotah Plain Shirt with Long Sleeves and High Low Hem 

Customer placed this order on April 28, 2020 and was picked up from the store on May 5, 2020. As per the consignment details all the items were handed over to the customer successfully however, customer reported the above mentioned item missing on the same date of picking up the order i.e May 5, 2020. 

Value of the missing item is SAR 266 and customer has confirmed with the store directly as well to see if any item was left at the store unpicked. 

As per the consignment details we have shipped all the items. This seems to be a lost in transit item case. Value of the missing item is SAR 266. Total Value of the order is SAR 2,209.20. 

Customer is shopping with us since 2019 and has 7 completed orders with us. The total value of completed orders is SAR 6898.10. 

Customer has no history of similar or any other cases in the past. Kindly advise if the refund for the above mentioned item can be approved. Case is pending since almost a month. 

Please assist in closing this on priority. Thank you for your help! 

Regards, 
Shakeeb