Subject: Re: ON_VALIDATION_CANCELLED Refund issue KNET 8388353145
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked], [email-masked], Harish thakor <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Hafizullah Lsm <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 9 Jul 2020 03:20:50 -0700 (MST)

Hi Team, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Hafizullah Lsm" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 5 July, 2020 12:01:04 
Subject: ON_VALIDATION_CANCELLED Refund issue KNET 

Hi Team 

Problem Statement: ON_VALIDATION_CANCELLED Refund issue 

Order Date : ​ Jun 18, 2020 
Order ID: ​ 8388353145 
KNET refund ticket : 03307055 
Total Price: ​ KWD9.00 
Assistance Required: Need to check and refund 

Issue Description: The order is ON_VALIDATION_CANCELLED but the amount is capture in Payment Transactions 
​and the customer is demanding refund so we request to initiate the refund on your priority basis 

Regards 
Hafizullah