Subject: RE: refund approval request // 8377078416
From: "Rashid Gafoor Kaskar" <[email-masked]>
To: Reddy Prasad <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, Seeta Seeta <[email-masked]>, Sachin Maheshwari <[email-masked]>, Harish Thakor <[email-masked]>, Lessin Kumar <[email-masked]>
Date: Thu, 9 Jul 2020 05:36:51 +0000

Hi Reddy Sir,

In this case the order is delivered to customer and auto refund is being generated.

You can get in touch with PR dept to talk to customer and get the refund amount.

Thanks
Rashid

From: Reddy Prasad
Sent: Wednesday, July 08, 2020 9:28 PM
To: Jessie Caparas <[email-masked]>; Sachin Maheshwari <[email-masked]>; Seeta Seeta <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: refund approval request // 8377078416

Dear Rashid

Please check if can reverse refund

If refund is not possible we arrange to collect cash from customer and deposit.

Please confirm

Regards

Reddy Prasad

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 8, 2020 12:18 PM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: refund approval request // 8377078416
Importance: High

Hi Team,

Customer just replied to us just now that she got the order but the refund has already been processed.

@Reddy Prasad<mailto:[email-masked]> can we know where we can deposit the refunded amount back?

Also looping @Rashid Gafoor  Kaskar<mailto:[email-masked]> from finance.

We need to retrieve KWD 56.46 from the customer.

From: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 5, 2020 6:00 PM
To: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: refund approval request // 8377078416

Ok, process refund.

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CRashid.Kaskar%40landmarkgroup.com%7Ce6af54dd3f654e58e3c108d8236cb34d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637298297052798599&sdata=wgIxvbCNjNH70skSDag%2BxYGgYq%2BS30j5cOveym3Fqcc%3D&reserved=0> I www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CRashid.Kaskar%40landmarkgroup.com%7Ce6af54dd3f654e58e3c108d8236cb34d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637298297052808594&sdata=%2FGmwcYl4561i6ENbPjjRN0cWjD2%2F2hyOUXgNvD5kmyQ%3D&reserved=0>

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 5, 2020 5:36 PM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: refund approval request // 8377078416
Importance: High

External email sender, please take precaution.
Hi Sachin,

With reference to the order number: 8377078416
AWB: FP04191000805

Kuwait order placed on April 11, 2020 and showing delivered on April 27, 2020. The customer reported to us on April 27, 2020 that he has not received this order. The case was forwarded to LMG Kuwait to share the POD regarding the same on the same date and has been escalated to them since then multiple times however, we have not received a single response since now. The concerned email address is [email-masked]<mailto:[email-masked]>.

The customer has recently responded and mentioned that he has raised this to MOC. Kindly advise if we can go ahead mark this as lost in transit and initiate a refund for the same as this seems to be a wrong delivery case.

The customer is shopping with us since March 20, 2020 and has placed 3 orders so far with a total value of KWD 98.21. The value of this order is KWD 56.46.
​
Kindly assist in closing this on priority. Thank you for your help!
​

Thanks & Regards,
Seeta Kunwar
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com