Subject: RE: refund #8377199717
From: "Rashid Gafoor Kaskar" <[email-masked]>
To: Jessie Caparas <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Lessin Kumar <[email-masked]>, Harish Thakor <[email-masked]>
Cc: Abdulqader Ahmed <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 8 Jul 2020 14:45:36 +0000

Hi,

Refund done on 6th July

IP Address94.128.70.110Batch ID-1
Transaction Date/TimeMon Jul 06 20:13:11 AST 2020Post Date0706
Transaction ID202018827795731Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDNational Bank of Kuwait
Card Number464452******7280Card ExpirationJul , 2020
Transaction Amount64.890Currency Code414
Merchant Track ID158662614500031532Result CodeCAPTURED
Host Response00Authorization Code606124
AVS ResponseCVD2 Validation Repsonse
Reference ID018898002835STAN ID263507
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

From: Jessie Caparas
Sent: Wednesday, July 08, 2020 4:58 PM
To: Fauzan Ahmad . Musalman <[email-masked]>; Lessin Kumar <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>; Harish Thakor <[email-masked]>
Cc: Abdulqader Ahmed <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Seeta Seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: refund #8377199717
Importance: High

@Rashid Gafoor  Kaskar<mailto:[email-masked]>

The below customer has been calling non stop and might eventually lead to a ministry complaint if we don’t refund.

Please do the needful the soonest.

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Friday, June 26, 2020 6:19 PM
To: Lessin Kumar <[email-masked]<mailto:[email-masked]>>; Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>
Cc: Abdulqader Ahmed <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: refund #8377199717
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to Order #8377199717
RMA:  53163311
Hybris Ticket : 03317983

The order has been returned to warehouse and customer was paid by Knet, and till now the refund not processed, kindly check and do the needful.

Regards,
Fauzan

________________________________
From: "Abdulqader Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 25 June, 2020 12:58:39
Subject: refund

Hi Team,

With reference to order #8377199717
The order is marked as on validation cancelled and customer asking for refund
Amount KWD64.89
Kindly check and do the needful.

Regards,
Abdulqader

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