Subject: Re: ON_VALIDATION_CANCELLED Knet Refund issue 8385818671
From: Shakeeb Arsalan <[email-masked]>
To: Malik Ismail <[email-masked]>
Cc: lessin kumar <[email-masked]>, Rashid Kaskar <[email-masked]>, Harish thakor <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Hafizullah Lsm <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 8 Jul 2020 06:43:33 -0700 (MST)

Hi Malik, 

the customer provided the following transaction ID : 015440033834 

Regards 
Shakeeb 

From: "Malik Ismail" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "lessin kumar" <[email-masked]>, "Rashid Kaskar" <[email-masked]>, "Harish thakor" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Mohammad Shafeeque" <[email-masked]>, "Hafizullah Lsm" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Sunday, 5 July, 2020 11:51:14 
Subject: RE: ON_VALIDATION_CANCELLED Knet Refund issue 8385818671 

Hi Shakeeb , 

Please ask customer to share payment proof. 

Regards, 

Malik 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Saturday, July 4, 2020 7:02 PM 
To: Lessin Kumar <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>; Harish Thakor <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Hafizullah Lsm <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: ON_VALIDATION_CANCELLED Knet Refund issue 8385818671 

External email sender, please take precaution. 

Hi Team, 

Kindly advise regarding the following concern. 

regards 
Shakeeb 

From: "Hafizullah Lsm" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, June 23, 2020 4:49:47 PM 
Subject: ON_VALIDATION_CANCELLED Refund issue 

Hi Team 

Problem Statement: ON_VALIDATION_CANCELLED Refund issue 

Order Date : ​ Jun 3, 2020 

Order ID: ​ 8385818671 

Total Price: ​ KWD98.66 

Transaction Id : 015440033834 

Identifier: KNET 

Assistance Required: Need to check and refund 

Issue Description: The order is ON_VALIDATION_CANCELLED but the amount is not captured in Payment Transactions but the customer is demanding refund and he sent us Transaction Id so we request to check this your priority basis 

Regards 

Hafizullah 

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