Subject: Refund Approval #6489526169
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: prakash iyangar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Abdulqader Ahmed <[email-masked]>
Date: Wed, 8 Jul 2020 05:36:55 -0700 (MST)

Hi Prakash, 

With reference to Order # 6489526169 
Tracking ID: FP05111000668 

This order was placed on May 7, 2020 , and till now the order has not delivered to customer. But as per hybris the order is delivered on 5/12/20, and as per courier team the order has been return to the warehouse on Jun 11, 2020 as per the attachment. Now customer is chasing us for refund. 

Kindly assist us if we can manually refund for the order. 

Regards, 
Fauzan