Subject: FW: [#1285067] - Urgentelp needed
From: Mohd Imran <[email-masked]>
To: Manish Kumar <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Wed, 8 Jul 2020 10:57:17 +0000

Hi Team,

Please inform customer accordingly.

Regards
Imran

From: Sachin Maheshwari <[email-masked]>
Sent: Wednesday, July 8, 2020 1:26 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Shiva Prasad Vishwanatha <[email-masked]>; Poornachandhar Alla <[email-masked]>; Salik Khan <[email-masked]>
Subject: FW: [#1285067] - Urgentelp needed

Hi @Escalations Dxbteam<mailto:[email-masked]>,

Pls inform customer that he can buy the mentioned product from one of the below given store locations.

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CMohd.Imran%40landmarkgroup.com%7C1532ab98a3c34f2ed4ac08d82320ddf3%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637297971357583245&sdata=IyZoup30rGBHBUksjuJxyaBP7CkXJ9a7i%2BErYYxG6PE%3D&reserved=0> I www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CMohd.Imran%40landmarkgroup.com%7C1532ab98a3c34f2ed4ac08d82320ddf3%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637297971357583245&sdata=ofq%2F0%2BD0%2FxzCvaG5h8Re32yyKi5P7S92HLb2uU1EXL8%3D&reserved=0>

From: Salik Khan <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 8, 2020 1:01 PM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Prince Gangwar <[email-masked]<mailto:[email-masked]>>; Poornachandhar Alla <[email-masked]<mailto:[email-masked]>>; Jasim Ahmed <[email-masked]<mailto:[email-masked]>>; Shiva Prasad Vishwanatha <[email-masked]<mailto:[email-masked]>>
Cc: Lawrence Madziwa <[email-masked]<mailto:[email-masked]>>; Shashidar Appajireddy <[email-masked]<mailto:[email-masked]>>; Priyanka Dhir <[email-masked]<mailto:[email-masked]>>; Afroz Hussain <[email-masked]<mailto:[email-masked]>>; Siddharth Kumar <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#1285067] - Urgentelp needed

Dear Sachin,

As discussed over the call , pls find the attached stock status for below SKU more than 3 pcs in stores .

Salik khan
E-com Coordinator
Babyshop–KSA
www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CMohd.Imran%40landmarkgroup.com%7C1532ab98a3c34f2ed4ac08d82320ddf3%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637297971357593243&sdata=3FahGnz%2B7uLyHbuUjH27bcYoy2h0opWxAZzh%2FjM2774%3D&reserved=0>
Tel: +966 (11) 207 3857, Mobile: +966 562246341
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FLandmarkArabia&data=02%7C01%7CMohd.Imran%40landmarkgroup.com%7C1532ab98a3c34f2ed4ac08d82320ddf3%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637297971357603236&sdata=E49Wk9%2FtC24HsrY31wKxLC%2BY7nlg5ck53pzFpszxVJo%3D&reserved=0>  <@LandmarkArabia>   <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flandmark-group&data=02%7C01%7CMohd.Imran%40landmarkgroup.com%7C1532ab98a3c34f2ed4ac08d82320ddf3%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637297971357603236&sdata=aqgZXeN5NM4nRhN3HrPd5cnnCQ8XXNOLbnl18hVoLjI%3D&reserved=0>

From: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 8, 2020 11:30 AM
To: Prince Gangwar <[email-masked]<mailto:[email-masked]>>; Poornachandhar Alla <[email-masked]<mailto:[email-masked]>>; Jasim Ahmed <[email-masked]<mailto:[email-masked]>>; Salik Khan <[email-masked]<mailto:[email-masked]>>; Shiva Prasad Vishwanatha <[email-masked]<mailto:[email-masked]>>
Cc: Lawrence Madziwa <[email-masked]<mailto:[email-masked]>>; Shashidar Appajireddy <[email-masked]<mailto:[email-masked]>>; Priyanka Dhir <[email-masked]<mailto:[email-masked]>>; Afroz Hussain <[email-masked]<mailto:[email-masked]>>; Siddharth Kumar <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#1285067] - Urgentelp needed

Hi @Salik Khan<mailto:[email-masked]>,

The qty for this item in UPL are either transfer reserved or non-sellable & hence we wont be able to take order online.

Can you pls ask team to check on store specific stock & same can be communicated back to customer.

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CMohd.Imran%40landmarkgroup.com%7C1532ab98a3c34f2ed4ac08d82320ddf3%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637297971357613231&sdata=TBaNJ1oqmveJP0VA%2BYZ%2FBeRr77l1wudlBF4QqXZVgTg%3D&reserved=0> I www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CMohd.Imran%40landmarkgroup.com%7C1532ab98a3c34f2ed4ac08d82320ddf3%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637297971357623229&sdata=onTgM%2BzOF9QKpDSVh5oQX101X7%2FBYd5ZQYWgJ4YxwnE%3D&reserved=0>

From: Prince Gangwar <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 8, 2020 12:27 PM
To: Poornachandhar Alla <[email-masked]<mailto:[email-masked]>>; Jasim Ahmed <[email-masked]<mailto:[email-masked]>>; Salik Khan <[email-masked]<mailto:[email-masked]>>; Shiva Prasad Vishwanatha <[email-masked]<mailto:[email-masked]>>
Cc: Lawrence Madziwa <[email-masked]<mailto:[email-masked]>>; Shashidar Appajireddy <[email-masked]<mailto:[email-masked]>>; Priyanka Dhir <[email-masked]<mailto:[email-masked]>>; Afroz Hussain <[email-masked]<mailto:[email-masked]>>; Siddharth Kumar <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#1285067] - Urgentelp needed

Dear Chandhar,

Pls see the stock status of concern product.

Group Name
Item Code
Location Type Description
Parent Item Description
Dammam - KSA
Jeddah - KSA
Riyadh - KSA
Grand Total
Toys Educational
160814453
Store
18PCS PLAIN COLOR FLOOR MAT
28
45
85
158

Warehouse
18PCS PLAIN COLOR FLOOR MAT
7
1
4
12

160814453 Total

35
46
89
170
Grand Total

35
46
89
170

@Salik Khan<mailto:[email-masked]> @Shiva Prasad Vishwanatha<mailto:[email-masked]> pls check how we can fulfill this particular customer’s requirement.

Regards
Prince

From: Poornachandhar Alla <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 8, 2020 11:17 AM
To: Prince Gangwar <[email-masked]<mailto:[email-masked]>>; Jasim Ahmed <[email-masked]<mailto:[email-masked]>>; Salik Khan <[email-masked]<mailto:[email-masked]>>
Cc: Lawrence Madziwa <[email-masked]<mailto:[email-masked]>>; Shashidar Appajireddy <[email-masked]<mailto:[email-masked]>>; Priyanka Dhir <[email-masked]<mailto:[email-masked]>>; Afroz Hussain <[email-masked]<mailto:[email-masked]>>; Shiva Prasad Vishwanatha <[email-masked]<mailto:[email-masked]>>; Siddharth Kumar <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Subject: FW: [#1285067] - Urgentelp needed

Hi Team

Please help in reverting to customer on this.

Best regards
Poorna Chandhar
From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 08, 2020 9:30 AM
To: Farvez Mohammed <[email-masked]<mailto:[email-masked]>>; Surender Singh <[email-masked]<mailto:[email-masked]>>; Karan Dewan <[email-masked]<mailto:[email-masked]>>; Poornachandhar Alla <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#1285067] - Urgentelp needed

External email sender, please take precaution.
Please take a look at ticket #1285067<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F1285067&data=02%7C01%7CMohd.Imran%40landmarkgroup.com%7C1532ab98a3c34f2ed4ac08d82320ddf3%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637297971357623229&sdata=Tv3Xl153%2B12y8QYrH%2B9vzxrs0KobJTbU%2B4HADlxwLZE%3D&reserved=0>​

Hi Team,

Please help us to find the items attached below as we are unable to find this item.
​
Thank you for your help.
​
Regards,
Manish
On Wed, 8 Jul at 9:26 AM , Centrepoint <[email-masked]<mailto:[email-masked]>> wrote:
Hi Mrs. Asir

Thanks for getting in touch with us.

We are truly sorry for the inconvenience caused to you.

We would like to inform you that we are checking it with the relevant team and will get back to you as soon as possible.

We thank you for your understanding and cooperation. Feel free to reach us out for any further assistance.

Your friends,
The Support Team

1285067:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com