Subject: Re: POD /// 8377921809
From: Shakeeb Arsalan <[email-masked]>
To: varun sharma <[email-masked]>
Cc: Shivani Rani <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, midhun madhu <[email-masked]>, olm kuwait <[email-masked]>
Date: Wed, 8 Jul 2020 02:05:47 -0700 (MST)

Hi Varun, 

Ticket number: 794555 
Order Date : 15 April, 2020 
Delivery Date: 25 April, 2020 
Order ID: 8377921809 
Tracking ID: FP04201000148 
Order Amount : KWD 36.5 

Issue Description: order has been marked as delivered, However The customer reported that he did not receive the order. we have escalated the issue to the courier to provide POD but we have not heard back from them. 
Customer's history : it is his first order with us. 
Assistance required : Please advise if we can go ahead with the manual refund as the customer is chasing us constantly asking for his money. 

Regards 
Shakeeb 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "midhun madhu" <[email-masked]>, "olm kuwait" <[email-masked]>, "Otto Vangraan" <[email-masked]> 
Cc: "Shivani Rani" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, 28 June, 2020 23:14:55 
Subject: Re: POD /// 8377921809 

Hi Team, 

Kind Reminder 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "midhun madhu" <[email-masked]>, "olm kuwait" <[email-masked]>, "Otto Vangraan" <[email-masked]>, "Shivani Rani" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Sunday, 28 June, 2020 23:14:37 
Subject: Re: POD /// 8377921809 

Hi Team, 

Kind Reminder 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "midhun madhu" <[email-masked]>, "olm kuwait" <[email-masked]>, "Otto Vangraan" <[email-masked]> 
Cc: "Shivani Rani" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Friday, 26 June, 2020 21:57:29 
Subject: POD /// 8377921809 

Hi Team, 

Kindly share with us the POD of below details. 

Tracking ID: FP04201000148 
Order ID: 8377921809 

Regards, 
Fauzan 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 24 June, 2020 16:19:42 
Subject: POD /// 8377921809 

Hi Team, 

Ticket number: 794555 
Order Date : 15 April, 2020 
Delivery Date: 25 April, 2020 
Order ID: 8377921809 
Tracking ID: FP04201000148 

Assistance Required: Need urgent proof of delivery. 

Issue Description: The customer reported that he did not receive the order. 

We have already escalated this case to concern team but did not get any response so far. 

Also, the total cost of the order is KWD 36.50 

Please share the poof of delivery with the ID proof as customer is chasing us for the refund now. 

Thank you for your help! 

Regards, 
Shivani