Subject: Re: SADAD refund - MOC complaint - Ticket ID 997887
From: Nikhil Bishnoi <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Wed, 8 Jul 2020 00:24:54 +0530

Dear Team,

Kindly follow up on this case.

Regards,
Nikhil.

On Tue, 30 Jun 2020 at 15:39, Malik Ismail <[email-masked]>
wrote:

> Hi Fauzan,
>
>
>
> Noted.
>
>
>
> Regards,
>
> Malik
>
> *From:* Fauzan Ahmad . Musalman <[email-masked]>
> *Sent:* Tuesday, June 30, 2020 2:07 PM
> *To:* Escalations Dxbteam <[email-masked]>
> *Cc:* Seeta Seeta <[email-masked]>; Nikhil Bishnoi <
> [email-masked]>; Shakeeb Arsalan <[email-masked]>;
> Apoorv Joshi <[email-masked]>
> *Subject:* SADAD refund - MOC complaint - Ticket ID 997887
> *Importance:* High
>
>
>
> *External email sender, please take precaution.*
>
> Hi Team,
>
>
>
> Kindly find the bank details for order #***6488388428*
>
>
>
> Account Holder Name : *Ahmed Gamal Mohamed Rizk*
>
> Bank Name : *Al Rajhi bank*
>
> Branch: *Main Branch*
>
> Account Number : *387000010006080035437*
>
> IBAN: *SA0480000387608010035437*
>
>
>
> Regards,
>
> Fauzan
>
>
> ------------------------------
>
> *From: *"Nikhil Bishnoi" <[email-masked]>
> *To: *"Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <
> [email-masked]>, "Fauzan Ahmad, Musalman" <
> [email-masked]>, "Apoorv Joshi" <[email-masked]>
> *Cc: *"Nikhil Bishnoi" <[email-masked]>
> *Sent: *Tuesday, 30 June, 2020 15:07:57
> *Subject: *SADAD refund - MOC complaint - Ticket ID 997887
>
>
>
> Dear Team,
>
> Problem Statement: Refund Not Processed
> Order Date : May 03, 2020
> Order ID: 6488388428
> Return Tracking ID: Not Picked from the Store
> Store ID: Max60112
> Assistance Required: Process refund asap.
>
> Issue Description: The order is marked as Not Picked, but the refund is
> not yet processed. Kindly process the refund.
>
>
>
> I have raised Jira for bank details addition today. Customer is
> threatening for complaint to MOC.
>
> Regards,
> Nikhil
>
>
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