Subject: Re: customer wants to reverse My Credit and transfer to bank account. 9774761642
From: Shakeeb Arsalan <[email-masked]>
To: mike bermingham <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Tue, 7 Jul 2020 08:13:07 -0700 (MST)

Hi Maike, 

Issue statement :Need Approval to transfer my credit amount to the customer's bank account 
Order : 9774761642 
My credit Amount : AED 899.00 
Issue description : customer placed COD order on Mar 29, 2020 and was for AED1,148.00 & He returned the following items (161404718 & 162126226) because they were damaged and the amount was refunded to his MY CREDIT. 
and now he is asking to get the amount to his bank account. 
Customer's history : it was the customer's first order with us. 
Assistance required : we request you to provide us approval in order to go ahead with deleting the customer's MY CREDIT amount and proceed with the transfer. 

Regards 
Shakeeb 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Friday, 3 July, 2020 23:48:11 
Subject: Ticket ID - 1196641, customer wants to reverse My Credit and transfer to bank account. 

Dear team, 
With regards to Order ID 9774761642, The customer wishes to reverse the refund of AED 899.00 from My Credit, and transfer to her bank account. 

The bank details are already added to customer's details. Please find attached customer's request for the same. 

Regards, 
Nikhil.