Subject: Re: Shipment Lost
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Saurabh Dadu <[email-masked]>, Deeksha Dadu <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 7 Jul 2020 06:16:04 -0700 (MST)

Hi Jessie, 

Thank you for updating in this regard. 

We will share the list with the agents to check when they come across such cases and do the needful. 

Regards 
Shakeeb 

From: "Jessie Caparas" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Saurabh Dadu" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, 7 July, 2020 15:45:34 
Subject: FW: Shipment Lost 

Hi Team, 

Attached are a list of orders lost by SMSA. 

If any of your cases are in this list – please inform customer that we will be manually refunding them and do the needful from your side to resolve the case. 

Let me know if there is any clarification or doubt. 

From: ArishLaila <[email-masked]> 
Sent: Tuesday, July 7, 2020 1:49 PM 
To: Escalations Dxbteam <[email-masked]>; HB.CCCKSA <[email-masked]>; Momen Elmassry <[email-masked]>; Babyshop <[email-masked]>; Centrepoint <[email-masked]>; Lifestyle <[email-masked]>; Max <[email-masked]>; Shoemart <[email-masked]>; Splash <[email-masked]>; SMSA Support <[email-masked]>; Usman Aslam Qadri <[email-masked]> 
Cc: Mohammad Hameed Mohammad Fasi <[email-masked]>; Mohammed Awad MohammedGaily <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Mohd. Jamal Akhtar <[email-masked]>; Alexander Gomes <[email-masked]>; Mustehsan Siddiqui <[email-masked]> 
Subject: Shipment Lost 

Team- below mention shipments has lost by SMSA courier team. 

Please inform customer and go ahead for manual refund . 

Further process will do accordingly . 

	

Concept 	

Total 

Babyshop 	

23 

Centrepoint eBrands 	

1 

Homebox 	

5 

Homecentre 	

10 

Lifestyle 	

2 

Max 	

13 

ShoeExpress 	

1 

Shoemart 	

2 

Splash 	

3 

Grand Total 	

60 

Regards 

Arish 

Extn-4649 
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