Subject: Re: Missing Items / Refund approval - 6479710359
From: Shakeeb Arsalan <[email-masked]>
To: mike bermingham <[email-masked]>
Cc: Arish Laila <[email-masked]>, ramesh gottimukkala <[email-masked]>, sree adhikessavan <[email-masked]>, Seeta Seeta <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, escalations dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 6 Jul 2020 04:09:45 -0700 (MST)

Hi Mike, 

We need your advise regarding the below issue as we are not getting any response from the concerned team and the case has been pending since longe time. 

Regards 
Shakeeb 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Arish Laila" <[email-masked]>, "ramesh gottimukkala" <[email-masked]>, "sree adhikessavan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Monday, 22 June, 2020 23:47:04 
Subject: Missing Items - Ticket ID 1014262 

Hi Team, 

Kindly assist us on below case. 

Regards, 
Fauzan 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Monday, 22 June, 2020 23:24:50 
Subject: Missing Items - Ticket ID 1014262 

Dear Team, 
Kindly assist. 

Problem Statement: Missing items 
Order Date: 10/04/2020 
Order ID: 6479710359 
Tracking ID: 290087215078 
Assistance Required: Need missing item 

Issue Description: Customer placed order for 9 items but as per the customer he/she has only received 6 items, Under the consignment details we can see that all 9 items has been Delivered from our side. 

Customer history: 3 ITEMS OUT OF 9 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 

The missing items are: 
119800849 - - Wax Lyrical Red Cherries Tealights - Set of 9 fo SAR 48.00 
119802158 - - Colony Rose and Garden Jar Candle for SAR 48.00 
161086442 - - Liberty Candle Iced Cranberry Candle Jar for SAR 35.00 

Total price : SAR 131 

Regards, 
Nikhil